Company: crowdSPRING, LLC

Location: Chicago, IL

Description:

crowdSPRING (http://crowdspring.com) is a private-equity funded startup that has just launched an online marketplace for creative services. Entering our third month after launch, we've already been featured in the Chicago Sun-Times, TechCrunch, Mashable, Springwise and a host of others - so you know we're on to something here!

We're looking for a Customer Service Guru to develop an army of stark raving fans of our site. We're looking for a people person. We're looking for someone who likes people so much that they want to make a career out of talking to them. We're looking for someone who can take all the feedback and suggestions that we're getting and help us make sense out of them. We need someone who can answer questions. Lots of questions. And we need someone who customers can tell their troubles to - a sympathetic shoulder to cry on when things don't go right and an apologetic statesman when things go terribly wrong.

If this sounds like you, read on...

What you'll do:

-- Attack inbound customer service requests and respond with cat-like reflexes
-- Provide answers, guidance and cosmic advice to customers who've lost their way
-- Assign, track and follow up on customer service issues assigned to others within the company (programming stuff, marketing stuff, etc.)
-- Work with the rest of the company (all 8 of us) to make sure that our customers are happy campers at all times (or as much as possible)
-- Help moderate our message boards and public comment areas
-- Be vocal and fight for the needs of the customer within the company
-- Track the performance of, and report on, your efforts using metrics from our help desk software
-- Be a general, all-around customer service goddess (ok, or god)
-- Post ideas, stories, random thoughts, dirty jokes, videos, and recipes for the perfect banana daiquiris to our blog, forum and anywhere else you can think of
-- Help out in other areas where we are swamped.

What you'll need to bring to the table:

-- Undying, passionate, over-the-top love affair with all things web
-- Absolutely, positively outstanding writing skills
-- Really, really (kinda scary) into helping out other people
-- Interest, curiosity, advanced degree or mild obsession with any/all of the creative arts (graphic design, web design, writing, photography, video, music - anything creative will do)
-- Customer service experience is nice
-- Experience building online communities is a huge plus
-- Experience with MySpace, Facebook and Twitter an absolute must

What we'll bring to the table:

-- Competitive compensation, including an incentive plan
-- Full benefits
-- 401(k) investment plan with matching contributions
-- Unlimited ping pong and Guitar Hero/Rock Band on the Wii
-- Strict shorts and flip-flops dress code

So, do you have what it takes to be the face of crowdSPRING to our customers? Can you handle people asking you questions? Super duper hard questions? If so, you really ought to let us know. We're holding your place in the ping pong tournament...

http://crowdspring.com

crowdSPRING is an equal opportunity employer.

Note to all recruitment agencies: crowdSPRING doesn't accept agency resumes. Please don't forward resumes to us or our employees. Really. Please. crowdSPRING isn't responsible for any fees related to unsolicited resumes.

To Apply: